Patient Experience Ambassador

Southcoast Health System; Fall River Station (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Well-being culture

Competitive pay

Earned Time Off

Employee Wellbeing Program

403B with company match

Tuition assistance

Leadership training

Career growth opportunities

Job summary

Southcoast Health is seeking a Patient Services Ambassador at Charlton Memorial Hospital—Fall River, MA. This full-time role in a hospital setting focuses on ensuring patient and guest satisfaction, accurate meal selections, and adherence to dietary restrictions.

You will use the EPIC Platform for data entry and work closely with a dietitian to correct menus and ingredients. Ideal candidates will have a High School Diploma or GED, be fully vaccinated against seasonal influenza and COVID-19, and

Qualifications

• High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.

Responsibilities

• Ensure customer and patient satisfaction.
• Manage patient meal selections to be near mealtime.
• Adjust selections to diet restrictions with the patient.
• Update and correct patient-selected menus with patient knowledge; use the menu correction guide with the dietitian.
• Describe ingredients and features of all menu items.
• Enter patient food preferences into the Patient Services Software Platform.
• Perform duties using the EPIC Platform as needed.
• Perform other reasonable duties as assigned.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

EPIC Platform

Job description

Southcoast Health is seeking a Patient Services Ambassador at Charlton Memorial Hospital—Fall River, MA. This full-time role in a hospital setting focuses on ensuring patient and guest satisfaction, accurate meal selections, and adherence to dietary restrictions.

You will use the EPIC Platform for data entry and work closely with a dietitian to correct menus and ingredients. Ideal candidates will have a High School Diploma or GED, be fully vaccinated against seasonal influenza and COVID-19, and