Patient Services Ambassador (Dietary Aide)

Southcoast Health System, Inc.; New Bedford (MA); On-site; USD 22,923 - 32,470; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Generous Earned Time Off Package

Employee Wellbeing Program

403B Retirement Plan with company match

Tuition assistance / Federal Loan Forgiveness programs

Job summary

Southcoast Health System, Inc. is seeking a Patient Services Ambassador (Dietary Aide) to join their team at St. Luke’s Hospital in New Bedford, MA. This 32-hour role involves ensuring patient meal selections align with dietary restrictions and providing exceptional customer service. The ideal candidate will have a high school diploma, strong customer service skills, and familiarity with EPIC and Patient Services Software platforms. Competitive pay, comprehensive benefits, and professional growth opportunities offered.

Qualifications

• High School Diploma or GED plus additional courses or training or equivalent experience preferred.
• Must be fully vaccinated against seasonal Influenza and COVID-19 or have a signed exemption.
• Compensation based on experience.

Responsibilities

• Ensure customer and patient satisfaction through various duties.
• Adjust meal selections according to dietary restrictions.
• Perform data entry of patient food preferences.

Skills

Customer service skills

Data entry

Knowledge of dietary restrictions

Education

High School Diploma or GED

Tools

EPIC Platform

Patient Services Software Platform

Job description

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Patient Services Ambassador (Dietary Aide)

Hours: 32hrs

Shift: Day shift with weekend and holiday rotation; 6:00am - 2:30pm

Location: St. Luke’s Hospital – New Bedford, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager Patient Services or designee, Perform a variety of duties in ensuring customer and patient satisfaction. Ensures as directed that patient meal selections are as close to mealtime as possible. Adjust selections to diet restrictions WITH the patient. Update and correct patient-selected menus with patient knowledge only. Responsible to use menu correction guide utilizing as a resource assigned dietitian to avoid serious errors in menu correction. Must be able to describe ingredients and features of all menu items. Perform data entry of patient food preferences into the Patient Services Software Platform. Performs duties using the EPIC Platform as needed and or directed. Performs other reasonable duties as assigned

Qualifications

• High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $16.64 - USD $23.57 /Hr.