Customer Services Ambassador

Southcoast Health; Wareham (MA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

Earned Time Off

Wellbeing program

403B retirement plan

Tuition assistance

Leadership training

Job summary

Southcoast Health in Wareham, MA is seeking a Customer Services Ambassador on a per diem basis to support the Food & Nutrition Department. The role emphasizes patient meals, service excellence, and accurate data entry of preferences and allergies into the Patient Services Software Platform.

The position requires a high school diploma or equivalent and at least one year of food service experience, with vaccination against influenza and COVID-19 or approved exemption.

Qualifications

• Four years of high school completed or equivalent.
• Minimum of one year food service experience.
• Vaccination against influenza and COVID-19 or approved exemption required.

Responsibilities

• Obtain patient meal selections close to mealtime.
• Data entry of patient food preferences and allergies into the Patient Services Software Platform.
• Screen patients for nutritional risk and follow cash-handling practices.
• Set up cafeteria stations and perform retail assignments as needed.

Education

High school diploma or equivalent

Tools

Patient Services Software

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Customer Services Ambassador

Hours:Per Diem

Shift:Day/Evening shift with weekend and holiday rotation; hours vary

Location: Tobey Hospital - Wareham, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Under general supervision of the Team Lead Clinical & Patient Food Services, perform a variety of duties in support of the Food & Nutrition Department, including ensuring customer and patient satisfaction, obtaining patient meal selections as close to mealtime as possible, performing data entry of patient food preferences and allergies into the Patient Services Software Platform, screening patients for nutritional risk, following cash-handling practices/procedures, setting up cafeteria stations, etc.. As directed, work retail assignments to meet the needs of cafeteria customers, including use of the retail sales system.

• Equal to completion of four years of high school plus additional courses or training or the equivalent knowledge or experience required.
• Minimum of one-year food service experience required.

• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

• Compensation: Pay rate will be determined based on level of experience.