Patient Services Advocate - Front Desk (On-site, Full-Time)

COPC Brand; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

COPC Brand in Columbus, OH is hiring a Patient Service Representative to ensure a positive customer service experience for patients and guests. This full-time position focuses on administrative tasks, patient interactions, and coordination with clinical staff.

Ideal candidates should possess strong communication skills, have at least a high school diploma, and preferably have experience in a healthcare-related environment. Duties include efficiently managing patient check-in and check-out, as well as performing clerical tasks.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare setting.
• Required: At least six months customer service or healthcare experience.

Responsibilities

• Ensure patients have a positive experience during their visit.
• Communicate with clinical staff to meet patient needs.
• Greet patients and complete check-in procedures.
• Collect copays and outstanding balances.
• Answer phone calls and email inquiries from patients.
• Perform clerical tasks and maintain confidentiality.

Skills

Excellent interpersonal and verbal communication skills

Strong organizational and written communication skills

Knowledge of HIPAA guidelines

Excellent computer skills

Education

High School diploma or GED

Tools

Electronic Health Record (EHR) systems

Job description

COPC Brand in Columbus, OH is hiring a Patient Service Representative to ensure a positive customer service experience for patients and guests. This full-time position focuses on administrative tasks, patient interactions, and coordination with clinical staff.

Ideal candidates should possess strong communication skills, have at least a high school diploma, and preferably have experience in a healthcare-related environment. Duties include efficiently managing patient check-in and check-out, as well as performing clerical tasks.