Patient Experience Front Desk & Clinical Support

COPC Brand

Westerville (OH)

On-site

USD 36,000 - 42,000

Full time

14 days+

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Job summary

COPC Brand in Westerville, OH is seeking a friendly, detail-oriented front desk/administrative professional to join our healthcare team. You will greet patients, verify insurance, schedule visits, collect payments, and support clinical staff.

This role begins at front desk and may cross-train into clinical assistant duties. Strong communication, HIPAA compliance, data entry accuracy, and the ability to multitask in a busy office are essential.

Qualifications

HS diploma or GED required; or at least six months of customer service or healthcare experience.
1 year of administrative experience in a healthcare setting preferred.
Excellent interpersonal and written/vocal communication skills; able to work in a team and independently.

Responsibilities

Greet patients and guide them through check-in and registration, including data entry and insurance verification.
Collect copays, deductibles, and/or outstanding balances.
Schedule follow-up appointments and communicate with patients at checkout.
Answer phone calls and emails from patients and COPC departments; direct or escalate inquiries as needed.
Perform clerical tasks (mail, filing, scanning, scheduling, data entry, fax inbox management).
Maintain patient confidentiality per HIPAA requirements and stay current with regulations.