Patient Service Representative - COPC Rheumatology

Central Ohio Primary Care; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care is seeking a full-time front desk/administrative professional in Columbus, OH to deliver an exceptional patient experience from check-in through checkout. You will collect payments, verify insurance, and coordinate scheduling while supporting clinical and administrative staff.

The role requires strong communication, multitasking, and HIPAA compliance, with a Monday–Friday schedule and benefits eligibility.

Qualifications

• High school diploma or GED required.
• 1 year administrative healthcare experience preferred.
• Excellent communication and multitasking abilities.
• HIPAA knowledge and confidentiality focus.
• Ability to work independently and in a team.

Responsibilities

• Greet patients and complete check-in procedures.
• Register patients and verify insurance information.
• Collect copays and balances.
• Schedule follow-up appointments and communicate needed items at checkout.
• Answer calls and emails from patients and COPC departments.
• Perform clerical tasks and general office support.
• Maintain patient confidentiality per HIPAA.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Time management

HIPAA knowledge

Education

High school diploma or GED

Tools

Microsoft Office

EHR systems

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full-Time/Benefits Eligible
• Monday - Friday - 7:40a - 4pm
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications:

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)