Patient Services Advocate - Front Desk & Care Coordination

HealthFirst Family Care Center, Inc.; Laconia (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

HealthFirst Family Care Center, Inc. in Laconia, NH is seeking a Patient Service Representative to join our mission-minded team.

You’ll greet patients, answer phones, verify demographics, schedule appointments, and support front desk operations with warmth and professionalism. As the friendly face and voice of our community health center, you’ll handle registrations, co-pays, and HIPAA compliance while ensuring every patient experience is welcoming and efficient.

Qualifications

• High school diploma required.
• Two years of medical office experience preferred.
• Strong communication and organizational skills.
• Ability to maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Greet and assist patients and visitors in person or by phone with warmth and professionalism.
• Answer phones promptly with courteous etiquette.
• Register new patients and update demographics, including scanning insurance cards and verifying eligibility.
• Schedule appointments and manage cancellations and waitlists.
• Collect co-pays and reconcile daily cash drawer.
• Maintain patient charts and records requests and ensure HIPAA compliance.
• Notify clinicians of patient arrivals and coordinate with providers.
• Cross-train in at least one other HealthFirst position.

Skills

Customer service

Phone etiquette

Attention to detail

Professionalism

Team player

Education

High school diploma

Job description

HealthFirst Family Care Center, Inc. in Laconia, NH is seeking a Patient Service Representative to join our mission-minded team.

You’ll greet patients, answer phones, verify demographics, schedule appointments, and support front desk operations with warmth and professionalism. As the friendly face and voice of our community health center, you’ll handle registrations, co-pays, and HIPAA compliance while ensuring every patient experience is welcoming and efficient.