Client Service Representative

Lakes Region Mental Health Center; Laconia (NH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Lakes Region Mental Health Center is seeking an Administrative Support specialist to join our Plymouth office. This full-time, Monday–Friday role supports patients through intake, billing, and insurance questions, with occasional coverage in Laconia.

The position emphasizes accurate data entry into the electronic health record, strong communication, and ability to manage multiple tasks in a healthcare environment. On-site work with standard office hours.

Formación

• High school diploma required; medical setting experience preferred.
• Strong telephone and organizational skills a must.
• Ability to multi-task and work independently or in a team.

Responsabilidades

• Verify health insurance information and enter details into electronic health record.
• Meet with patients at intake to review administrative paperwork and financial responsibility.
• Process internal referrals for additional services.
• Review account balances with patients as needed.
• Set up patient payment plans and collect balances owed.
• Assist patients with insurance benefit questions.
• Address client statement inquiries.

Conocimientos

Phone etiquette

Organizational skills

Team player

Clear communication

Educación

High School Diploma

Herramientas

MS Word

Excel

Descripción del empleo

Administrative Support Full Time , Days , M-F

• Verify health insurance information and enter details into electronic health record
• Meet with patients at their intake appointment to review and explain administrative paperwork and financial responsibility
• Process internal referrals for additional services
• Review account balances with patients as needed
• Set up patient payment plans and collect balances owed
• Assist patients with their insurance benefit questions
• Address client statement inquires
• Works at our Plymouth office (may need to cover Laconia on rare occasions)

Education and Experience:

Minimum of High School Diploma. Experience in a medical setting with strong telephone and organizational skills are a must. Familiarity with MS Word and Excel. Ability to communicate with peers, work independently as well as on a team and multi-tasking skills are essential. Experience working in an electronic health record is a plus. Must excel in handling high stress situations, as well as the ability to deal with all types of personalities.