Patient Services Advocate — Flexible Hours & Benefits

Patient First; Downingtown (Chester County); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Excellent benefits package

Flexible hours

Competitive compensation for Front End

Job summary

Patient First is seeking a courteous Front Desk / Administrative Assistant to support busy centers. Responsibilities include assisting patients at the kiosk, guiding those needing emergency care to the treatment area, and handling requests from physicians and nurses with promptness and care.

You will verify patient demographics, health, pharmacy, and insurance information, answer billing questions, and provide itemized statements.

Qualifications

• Basic typing skills.
• Minimum one year of clerical experience preferred.
• Excellent verbal, written and typed communication skills.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Able to prioritize and multitask.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients needing emergency assistance to the treatment area for registration and evaluation.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies, including insurable and non-insurable charges.
• Registering patients accurately and expediently while providing customer service, compassion, and kindness.
• Verifying patient demographics, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized billing statements as requested.
• Refer billing questions to appropriate parties as needed.
• Collecting money and issuing receipts for visits, studies, and supplies.
• Discharging patients and processing incurred charges.
• Completing cash management duties and end-of-shift money counting.

Skills

Typing

Clerical experience

Communication skills

Multitasking

Flexibility

Physical endurance

Lifting up to 25 pounds

Education

High school diploma or equivalent

Job description

Patient First is seeking a courteous Front Desk / Administrative Assistant to support busy centers. Responsibilities include assisting patients at the kiosk, guiding those needing emergency care to the treatment area, and handling requests from physicians and nurses with promptness and care.

You will verify patient demographics, health, pharmacy, and insurance information, answer billing questions, and provide itemized statements.