Patient Service Advocate – Front Desk & Care Support

SouthStar; Opelousas (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive base compensation

Paid Time Off (PTO)

401(k) with employer match

Healthcare benefits including health,

Dental

Vision

Life insurance

Disability

Annual salary increases

Pay advances

Branded apparel

Discounts on travel and entertainment

Job summary

Community Care Partners is seeking a Patient Service Representative to greet patients, check them in for appointments, scan documents, assist with registrations, and collect copays in a friendly, patient‑centered environment.

You will balance cash drawers daily, maintain confidentiality, answer phones professionally, and coordinate with clinical staff to ensure smooth, compassionate care for diverse patients.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and balances; balance cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.
• Keep reception and waiting areas clean and sanitized.
• Provide coverage for medical records and prior authorizations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Community Care Partners is seeking a Patient Service Representative to greet patients, check them in for appointments, scan documents, assist with registrations, and collect copays in a friendly, patient‑centered environment.

You will balance cash drawers daily, maintain confidentiality, answer phones professionally, and coordinate with clinical staff to ensure smooth, compassionate care for diverse patients.