Patient Service Representative

Patient First; Downingtown (Chester County); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Excellent benefits package

Flexible hours

Competitive compensation for Front End

Job summary

Patient First is seeking a courteous Front Desk / Administrative Assistant to support busy centers. Responsibilities include assisting patients at the kiosk, guiding those needing emergency care to the treatment area, and handling requests from physicians and nurses with promptness and care.

You will verify patient demographics, health, pharmacy, and insurance information, answer billing questions, and provide itemized statements.

Qualifications

• Basic typing skills.
• Minimum one year of clerical experience preferred.
• Excellent verbal, written and typed communication skills.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Able to prioritize and multitask.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients needing emergency assistance to the treatment area for registration and evaluation.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies, including insurable and non-insurable charges.
• Registering patients accurately and expediently while providing customer service, compassion, and kindness.
• Verifying patient demographics, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized billing statements as requested.
• Refer billing questions to appropriate parties as needed.
• Collecting money and issuing receipts for visits, studies, and supplies.
• Discharging patients and processing incurred charges.
• Completing cash management duties and end-of-shift money counting.

Skills

Typing

Clerical experience

Communication skills

Multitasking

Flexibility

Physical endurance

Lifting up to 25 pounds

Education

High school diploma or equivalent

Job description

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Benefits

Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Front Office staff.