Patient Services Advocate

Course Advisor, Inc.; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Course Advisor is looking for a Patient Representative to assist patients in navigating healthcare services. This role includes developing informational materials, explaining policies, and analyzing patient financial capabilities. Successful candidates will exhibit strong active listening, social perceptiveness, and service orientation. The position is based in the United States and aims to enhance patient understanding of healthcare processes and available support.

Responsibilities

• Assist patients in obtaining services and understanding policies.
• Develop and distribute newsletters and brochures for patients.
• Analyze patients’ abilities to determine sliding scale charges.
• Explain policies and services using medical knowledge.
• Identify research on legal liabilities and quality of care.
• Train staff on guest relations and patients’ rights.

Skills

Active Listening

Social Perceptiveness

Service Orientation

Speaking

Critical Thinking

Persuasion

Job description

Course Advisor is looking for a Patient Representative to assist patients in navigating healthcare services. This role includes developing informational materials, explaining policies, and analyzing patient financial capabilities. Successful candidates will exhibit strong active listening, social perceptiveness, and service orientation. The position is based in the United States and aims to enhance patient understanding of healthcare processes and available support.