Patient Representatives

Course Advisor; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Course Advisor is looking for a Patient Representative to assist patients in navigating healthcare services. This role includes developing informational materials, explaining policies, and analyzing patient financial capabilities. Successful candidates will exhibit strong active listening, social perceptiveness, and service orientation. The position is based in the United States and aims to enhance patient understanding of healthcare processes and available support.

Responsibilities

• Assist patients in obtaining services and understanding policies.
• Develop and distribute newsletters and brochures for patients.
• Analyze patients’ abilities to determine sliding scale charges.
• Explain policies and services using medical knowledge.
• Identify research on legal liabilities and quality of care.
• Train staff on guest relations and patients’ rights.

Skills

Active Listening

Social Perceptiveness

Service Orientation

Speaking

Critical Thinking

Persuasion

Job description

Life As a Patient Representative

Position Description: Assist patients in obtaining services, understanding policies and making healthcare decisions.

List of Patient Representative Job Duties

• Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
• Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
• Analyze patients’ abilities to pay to determine charges on a sliding scale.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
• Provide consultation or training to volunteers or staff on topics such as guest relations, patients’ rights, or medical issues.

Patient Representative Required Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Service Orientation: Actively looking for ways to help people.

Speaking: Talking to others to convey information effectively.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Persuasion: Persuading others to change their minds or behavior.

Other Patient Representative Job Titles

• Patient Services Assistant
• Patient Advocate
• Patient Relations Manager
• Social Services Director
• Patient Coordinator