Patient Services & Reimbursement Specialist II

LanceSoft Inc; Lexington (MA); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A patient advocacy organization is seeking a dedicated financial case manager to serve as a patient advocate, guiding patients through enrollment processes and managing their financial needs. The ideal candidate should possess a strong background in case management coupled with communication skills to navigate complex reimbursement scenarios. Responsibilities include collaborating with various stakeholders, managing patient records, and providing vital support to enhance patient treatment goals. Candidates with at least 5 years of relevant experience are encouraged to apply.

Competenze

• Minimum of 5 years of prior case management experience within the last 2 years.
• Minimum of 3 years of customer service experience.

Mansioni

• Serve as a patient advocate by communicating with 501c3 organizations.
• Counsel patient/family on reimbursement options.
• Conduct research, manage patient records, and organize documentation for patient assistance.
• Guide patients through enrollment periods with payers and organizations.
• Collaborate with Patient Services Team for patient status updates.
• Monitor patients approaching Medicare eligibility for appropriate placements.
• Coordinate and manage patient referral/enrollment into programs.
• Act as a single point of contact for enrolled patients.
• Maintain communication with patients and medical providers.
• Research programs available across all states and territories.
• Provide backup coverage for other Financial Case Managers.
• Attend patient meetings and industry conferences.
• Travel to meet patients face to face as necessary.
• Serve as an on-the-floor leader.
• Become a subject matter expert in a particular area.
• Train Sales, Marketing, and Patient Services teams.
• Manage Risk Evaluation and Mitigation Strategies (REMS) patients.
• Attend regional or national meetings related to disease states.

Conoscenze

Prior reimbursement experience

Ability to multi-task

Problem-solving skills

Strong verbal and written communication skills

Customer Service Focus

Presentation skills

Ability to handle sensitive information

Work in a team environment

Adaptability to complex situations

Formazione

BS/BA in life sciences/communications

Strumenti

MS Office Suite

Descrizione del lavoro

A patient advocacy organization is seeking a dedicated financial case manager to serve as a patient advocate, guiding patients through enrollment processes and managing their financial needs. The ideal candidate should possess a strong background in case management coupled with communication skills to navigate complex reimbursement scenarios. Responsibilities include collaborating with various stakeholders, managing patient records, and providing vital support to enhance patient treatment goals. Candidates with at least 5 years of relevant experience are encouraged to apply.