Clinic Patient Services Concierge

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement plans

Wellness programs

Job summary

TTUHSC is seeking an organized patient services specialist to ensure smooth clinic operations and excellent patient experiences.

The role handles scheduling, paperwork preparation, billing support, insurance claims, and EMR updates while maintaining confidentiality and HIPAA compliance. Excellent communication and bilingual skills are preferred, with full-time daytime hours in a on-site clinic setting.

Qualifications

• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
• High School diploma or GED is required.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming patient calls promptly and professionally providing exceptional patient services.
• Schedule appointments and maintain patient records.
• Process charges for clinic services and file insurance claims.
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate scheduling with front-end staff and clinical teams.

Skills

Customer Service

Education

High School diploma or GED

Job description

TTUHSC is seeking an organized patient services specialist to ensure smooth clinic operations and excellent patient experiences.

The role handles scheduling, paperwork preparation, billing support, insurance claims, and EMR updates while maintaining confidentiality and HIPAA compliance. Excellent communication and bilingual skills are preferred, with full-time daytime hours in a on-site clinic setting.