Patient Access & Clinic Concierge

Texas Tech University - Health Sciences Center; Lubbock (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-Friendly workplace

Job summary

Texas Tech University Health Sciences Center is seeking a patient services associate to ensure smooth clinic operations and friendly front-desk support. You will schedule appointments, prepare forms, greet patients, and maintain accurate records while handling charges and insurance documentation with care.

The role emphasizes accurate documentation, teamwork, and patient-centered service in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required.
• 1 year of customer service or office experience.
• Additional education may substitute for the experience requirement.

Responsibilities

• Ensure smooth operation of the clinic patient flow.
• Schedule appointments and prepare paperwork before patient visits.
• Receive patients and maintain records.
• Process charges for clinic services and file insurance claims.
• Respond to information requests from patients and insurers and maintain related dept information.
• Handle cash as needed.

Skills

Customer service

Office experience

Communication

Education

High school diploma or GED

Tools

EPIC Systems

Job description

Texas Tech University Health Sciences Center is seeking a patient services associate to ensure smooth clinic operations and friendly front-desk support. You will schedule appointments, prepare forms, greet patients, and maintain accurate records while handling charges and insurance documentation with care.

The role emphasizes accurate documentation, teamwork, and patient-centered service in a fast-paced clinical setting.