Patient Service Technician-Arlington (3662)

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 19,000 - 29,000; Full time

Job summary

Brooks Rehabilitation in Jacksonville, FL is seeking a front-desk/clerical support role within the Outpatient - Arlington department. Responsibilities include assisting patients under the therapist's direction, handling appointment scheduling, and maintaining clean, safe treatment areas.

The position requires a high school diploma or GED with 2+ years in a customer-facing or medical environment. Proficiency in Microsoft Office and basic office equipment is essential; responsibilities also

Qualifications

• High school diploma or GED required or equivalent.
• Minimum two years' experience in customer-facing roles in medical, service, or hospitality settings preferred.
• Proficient with MS Office (Word, Excel) and basic office equipment.

Responsibilities

• Assist patients with exercises and transfers under therapist supervision.
• Communicate patients' status to therapist directing patient care.
• Clean and maintain treatment areas and equipment throughout the day.
• Maintain confidentiality of patient information and adhere to privacy policies.
• Maintain a clean, safe environment and identify/report hazards.
• Operate basic office tech: phones, email, scheduling; use MS Office.
• Prepare new patient paperwork and verify medical record information.
• Pre-register walk-ins, and process referrals received by the clinic.
• Manage clinic appointment schedule, confirm or adjust appointments and wait lists.
• Provide general clerical support: filing, copying, and inventory.
• Collect patient payments and provide receipts; log referrals in the referral database.
• Perform light cleaning duties as needed.
• Other duties as assigned by Manager.

Skills

Customer service

Interpersonal skills

Time management

Communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Descriptionnecessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care.Location: 9100 Merrill Rd Ste 10, Jacksonville, FL 32225Department : Outpatient - ArlingtonHours: M-F; 11AM-7PMCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Responsibilities:Assist patients with exercises and transfers under the direction of treating therapistCommunicate patients' status to Therapist directing patient careCleans and maintains treatment areas and equipment throughout the daMaintains confidentiality of patient informationAdheres to policies and procedures specific to patient rightsMaintains a clean and safe environment; identifies and reports hazardsProficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)Proficient with Microsoft Office software products, especially Word and ExcelExhibit sound organizational skills, personal initiative and time management skillsKnowledge of medical terminology, insurance and authorizationManages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)Prepare new patient paperwork and confirm all paperwork and verification information is in medical recordPre-register all walk-ins, telephone and fax referrals received by ClinicProvides general office support such as filing, copy, faxing, maintaining inventory control, and ordering suppliesPerform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.Collects patient responsibility payments, provides receiptsChecks and responds to work related voicemail and email timelyLogs all referrals and tracking in the Referral DatabaseWork the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)Other duties as assigned by ManagerQualifications:High school diploma or GED,Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.Good interpersonal skillsGood strength, endurance and mobilityMust be able to work in a fast paced environmentQualifications