Patient Service Technician-Arlington

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Brooks Rehabilitation in Jacksonville, FL is seeking a Clerical Assistant to support day-to-day operations in the Outpatient - Arlington clinic. You will assist patients under the direction of therapists, manage the appointment calendar, and keep treatment areas clean and safe.

This role requires a high school diploma or GED, strong interpersonal skills, and the ability to work in a fast-paced environment. Medical or customer-service experience is preferred; proficiency in Microsoft Word and

Qualifications

• High school diploma or GED required.
• Two years of customer-facing work preferred.
• Strong interpersonal and organizational skills.
• Experience in medical or outpatient settings is a plus.

Responsibilities

• Assist patients with exercises and transfers under therapist guidance.
• Communicate patient status to the treating therapist.
• Pre-register walk-ins and manage referrals for the clinic.
• Maintain treatment areas and equipment for safety and cleanliness.
• Handle scheduling, confirmations, and reminders for appointments.
• Process payments and provide receipts when needed.
• Respond to voicemails and emails in a timely manner.

Skills

Customer service

Office administration

MS Word & Excel

Education

High school diploma or GED

Tools

Microsoft Office

Job description

necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care.Location: 9100 Merrill Rd Ste 10, Jacksonville, FL 32225Department: Outpatient - ArlingtonHours: M-F; 11AM-7PMCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Responsibilities:Assist patients with exercises and transfers under the direction of treating therapistCommunicate patients' status to Therapist directing patient careCleans and maintains treatment areas and equipment throughout the daMaintains confidentiality of patient informationAdheres to policies and procedures specific to patient rightsMaintains a clean and safe environment; identifies and reports hazardsProficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)Proficient with Microsoft Office software products, especially Word and ExcelExhibit sound organizational skills, personal initiative and time management skillsKnowledge of medical terminology, insurance and authorizationManages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)Prepare new patient paperwork and confirm all paperwork and verification information is in medical recordPre-register all walk-ins, telephone and fax referrals received by ClinicProvides general office support such as filing, copy, faxing, maintaining inventory control, and ordering suppliesPerform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.Collects patient responsibility payments, provides receiptsChecks and responds to work related voicemail and email timelyLogs all referrals and tracking in the Referral DatabaseWork the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)Other duties as assigned by ManagerQualifications:High school diploma or GED,Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.Good interpersonal skillsGood strength, endurance and mobilityMust be able to work in a fast paced environment