Patient Service Technician (3464)

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Brooks Rehabilitation is seeking a Part-time Patient Service Tech to support therapists and front-desk operations at the Riverside Healthy Living Center in Jacksonville, FL. You will assist patients with exercises, manage appointment schedules, and maintain a clean, safe treatment environment under therapist direction.

Responsibilities include clerical tasks, patient check-ins, and basic office support while ensuring confidentiality and smooth clinic operations.

Qualifications

• High school diploma or GED required.
• Preferred a minimum of two years of experience in medical/service or hospitality industries.
• Good interpersonal skills.
• Must be able to work in a fast paced environment.
• Proficient in basic computer operations and all office automation equipment.
• Proficient with Microsoft Word and Excel.
• Knowledge of medical terminology, insurance and authorization.
• Manages the Clinics Appointment Schedule (calling patients to confirm or change appointments, managing wait list, scheduling changes).
• Prepare new patient paperwork and confirm all paperwork and verification information is in medical records.

Responsibilities

• Assist patients with exercises and transfers under the direction of the treating therapist.
• Communicate patients' status to the Therapist directing patient care.
• Cleans and maintains treatment areas and equipment throughout the day.
• Maintains confidentiality of patient information.
• Adheres to policies and procedures specific to patient rights.
• Maintains a clean and safe environment; identifies and reports hazards.
• Logs all referrals and tracking in the Referral Database.
• Pre-register all walk-ins, telephone and fax referrals received by Clinic.
• Provide general office support such as filing, copying, faxing, inventory control, and ordering supplies.
• Collects patient responsibility payments, provides receipts.
• Checks and responds to work related voicemail and email timely.
• Other duties as assigned by Manager.

Skills

Interpersonal skills

Customer service experience

Time management

Organizational skills

Fast-paced environment

Strong mobility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

DescriptionThe Patient Service Tech is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care.Location: Winston YMCA-Healthy Living Center, 221 Riverside Avenue Jacksonville, FL 32202Department : Outpatient, Riverside Healthy Living CenterHours: Part Time-M-F, 2 PM-6 PMCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Responsibilities:Assist patients with exercises and transfers under the direction of treating therapistCommunicate patients' status to Therapist directing patient careCleans and maintains treatment areas and equipment throughout the daMaintains confidentiality of patient informationAdheres to policies and procedures specific to patient rightsMaintains a clean and safe environment; identifies and reports hazardsProficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)Proficient with Microsoft Office software products, especially Word and ExcelExhibit sound organizational skills, personal initiative and time management skillsKnowledge of medical terminology, insurance and authorizationManages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)Prepare new patient paperwork and confirm all paperwork and verification information is in medical recordPre-register all walk-ins, telephone and fax referrals received by ClinicProvides general office support such as filing, copy, faxing, maintaining inventory control, and ordering suppliesPerform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.Collects patient responsibility payments, provides receiptsChecks and responds to work related voicemail and email timelyLogs all referrals and tracking in the Referral DatabaseWork the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)Other duties as assigned by ManagerQualifications:High school diploma or GED,Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.Good interpersonal skillsGood strength, endurance and mobilityMust be able to work in a fast paced environmentQualifications