Patient Service Representative

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional De

Job summary

Brooks Rehabilitation in Jacksonville, FL seeks a Patient Service Representative to deliver premium customer service for outpatient clinic visits, requiring direct face-to-face interactions with patients, visitors, therapists, and staff.

You will greet patients, schedule therapy appointments including cancellations, manage the waitlist, verify referrals and insurance, prepare registration packets, and support billing and records, with hours Monday-Thursday 12PM-7PM and Friday 1PM-5PM.

Qualifications

• High school diploma or GED required.
• One year of customer service experience in healthcare preferred.
• Excellent communication and phone etiquette.
• Ability to work in a fast-paced environment.

Responsibilities

• Greets patients and visitors upon arrival.
• Schedules therapy appointments, including cancellations and rescheduling.
• Oversees the clinic waitlist and confirms appointments.
• Verifies referrals and insurance information; coordinates urgent verifications.
• Prepares registration packets for initial visits; ensures paperwork is uploaded.
• Confirms physician orders prior to scheduling return visits.
• Orders supplies and maintains inventory; performs light cleaning.
• Provides general office support (filing, copying, faxing).
• Creates new medical record projects in Image Now on admission.
• Generates daily, weekly, monthly reports as directed.
• Liaises with Business Office on billing issues; handles patient payments.
• Prepares end-of-day summaries and deposits; balances cash drawer.
• Responds to voicemail and email; logs referrals in Referral Database.
• Participates in performance improvement activities.

Skills

Customer service

Verbal and written communication

Empathy

Telephone etiquette

Cash handling

Education

High School Diploma or GED

Tools

Image Now

Referral Database

Billing system

Job description

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Hours: Monday- Thursday 12P-7P; Friday 1P-5PJob Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: 7749 Normandy Blvd STE 147, Jacksonville, FL 32221Hours: Monday- Thursday 12P-7P; Friday 1P-5PCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development Programs