Patient Service Team Lead – Scheduling & Care

United Digestive; Atlanta (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

United Digestive in Atlanta, GA is seeking a Patient Services Lead to manage scheduling for appointments, procedures, and follow‑ups. The role involves handling inquiries via calls, portals, and email, updating physician blocks, and ensuring accurate patient data entry with HIPAA compliance.

Ideal candidates have a High School diploma, 2–3 years in a gastroenterology clinic, and strong customer service skills. CMA is preferred; bilinguality is a plus.

Qualifications

• High school diploma or GED required; CMA preferred.
• 2–3 years of specialty clinic experience, gastroenterology experience preferred.
• Bilingual preferred, but not required.
• Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

Responsibilities

• Answer incoming calls in a timely and efficient manner while providing quality patient care and customer service.
• Schedules, reschedules, and manages cancellations and no shows for patient visits and procedures.
• Maintains physician and endoscopy schedules and updates block times.
• Collects and records accurate patient information per documentation requirements.
• Coordinates scheduling of procedures and ancillary services across the practice and hospital when needed.
• Ensures HIPAA compliance and confidentiality of patient information.
• Monitors productivity and participates in ongoing customer service training with staff.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma

Certified Medical Assistant (preferred)

Tools

Greenway Patient Portal

AGA eschedule

Microsoft Office

Job description

United Digestive in Atlanta, GA is seeking a Patient Services Lead to manage scheduling for appointments, procedures, and follow‑ups. The role involves handling inquiries via calls, portals, and email, updating physician blocks, and ensuring accurate patient data entry with HIPAA compliance.

Ideal candidates have a High School diploma, 2–3 years in a gastroenterology clinic, and strong customer service skills. CMA is preferred; bilinguality is a plus.