Front Office Team Lead — Patient Experience & Operations

United Digestive; Decatur (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

United Digestive is seeking a Front Office Team Lead in Decatur, GA to support the Office Manager in daily operations of a busy gastroenterology front desk. You will supervise staff, help manage scheduling, patient payments, and referrals while upholding HIPAA and confidentiality standards.

The role requires 2–3 years of medical office leadership experience, high school diploma or GED, and proficiency with Greenway and Microsoft Office.

Qualifications

• High School Diploma or GED required; 2-3 years of specialty medical office experience, gastroenterology experience, and leadership experience preferred.
• Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office applications.

Responsibilities

• Coordinate coverage assignments for lunches and PTO; fill in for front office staff as needed.
• Assist the Office Manager to balance patient payments daily; oversee collection of charges and fee tickets to be sent to business office as directed.
• Assist with OSHA and Safety program requirements as directed by the Office Manager.
• Assist with ordering of supplies including coffee, medical, office and postage supplies.
• Assist Office Manager with training, coaching and development of team members.
• Monitors filing center to ensure all documents are handled in a timely manner.
• Monitors Scheduling queue to ensure proper handling of calls and monitor hold times.
• Ensures mail is opened and processed appropriately as directed by the Office Manager.
• Participates in marketing activities as directed by the Office Manager.
• Meets or exceeds quality and productivity standards as set by the Office Manager.
• Answers emails and voicemails and returns patient calls promptly.
• Works with Financial Counselors to verify benefits and manage referrals/authorizations prior to day of appointment.
• Completes requests for information from UD staff and others and ensures payment on patient accounts.
• Maintains HIPAA compliance and confidentiality with regards to patient information.
• Participates in regular meetings with the office manager to discuss needs of the office.

Skills

Front office leadership

Computer literacy

Microsoft Office

Education

High School Diploma or GED

Tools

Greenway

Microsoft Office

Job description

United Digestive is seeking a Front Office Team Lead in Decatur, GA to support the Office Manager in daily operations of a busy gastroenterology front desk. You will supervise staff, help manage scheduling, patient payments, and referrals while upholding HIPAA and confidentiality standards.

The role requires 2–3 years of medical office leadership experience, high school diploma or GED, and proficiency with Greenway and Microsoft Office.