Front Office Team Lead: Patient Experience and Ops

United Digestive; Decatur (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

United Digestive in Decatur, GA seeks a Front Office Team Lead to support the Office Manager by overseeing front office coverage, scheduling, patient payments, and staff development. You will lead a team to ensure courteous patient service, accurate billing, and compliant operations in a gastroenterology setting.

Responsibilities include monitoring calls, coordinating benefits verification, handling referrals and authorizations, and maintaining HIPAA standards while contributing to monthly staff

Qualifications

• 2-3 years of specialty medical office experience, gastroenterology experience preferred.
• Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office applications.
• Must be able to communicate clearly with patients and coworkers and provide leadership to staff.

Responsibilities

• Coordinate coverage assignments for lunches and PTO; fills in for front office staff as needed.
• Balance patient payments daily; oversee collection of charges and fee tickets.
• Assist with OSHA and Safety program requirements as directed by the Office Manager.
• Order supplies (coffee, medical, office and postage) and reconcile as directed.
• Train and develop team members; provide coaching and feedback.
• Monitor filing center to ensure timely handling of documents.
• Manage scheduling queue to ensure proper call handling and keep hold times low.
• Ensure mail is opened and processed; direct as directed by Office Manager.
• Participate in marketing activities as directed by the Office Manager.
• Meet or exceed quality and productivity standards set by the Office Manager.
• Respond to emails/voicemails and return patient calls promptly.
• Collaborate with Financial Counselors on benefits verification and referrals/authorizations.
• Ensure HIPAA compliance and patient confidentiality.

Skills

Leadership

Communication

Customer service

Team coordination

Stress management

Education

High School Diploma or GED

Tools

Greenway

Microsoft Office

Job description

United Digestive in Decatur, GA seeks a Front Office Team Lead to support the Office Manager by overseeing front office coverage, scheduling, patient payments, and staff development. You will lead a team to ensure courteous patient service, accurate billing, and compliant operations in a gastroenterology setting.

Responsibilities include monitoring calls, coordinating benefits verification, handling referrals and authorizations, and maintaining HIPAA standards while contributing to monthly staff