Patient Service Specialist — Radiology Front Desk

Talentify; Walnut Creek (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Leading Radiology Forward is seeking a Patient Service Representative to join the team in Walnut Creek, CA. You will greet patients, verify insurance, collect co-pays, and schedule appointments while delivering outstanding customer service.

The role requires strong communication, multitasking, and professionalism in a fast-paced healthcare environment. Prior medical terminology knowledge is a plus, with opportunities for growth within a collaborative setting.

Qualifications

• High School Diploma or GED required.
• Strong multitasking and communication skills essential.
• Experience delivering exceptional customer service preferred.
• Medical terminology knowledge is a plus.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information; collect signatures and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation on prep and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.

Skills

Customer service

Communication

Teamwork

Professionalism

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Leading Radiology Forward is seeking a Patient Service Representative to join the team in Walnut Creek, CA. You will greet patients, verify insurance, collect co-pays, and schedule appointments while delivering outstanding customer service.

The role requires strong communication, multitasking, and professionalism in a fast-paced healthcare environment. Prior medical terminology knowledge is a plus, with opportunities for growth within a collaborative setting.