Patient Service Specialist - Pulmonary Care

Summit Health; Bend (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus up to $6,000

Job summary

VillageMD is seeking a Patient Service Representative to greet patients, schedule tests and appointments, handle payments, and manage registration with accuracy and courtesy.

You will verify insurance information, update patient records, and coordinate with coworkers and physicians to ensure smooth patient flow across satellite offices. Strong English communication and multitasking are essential for success.

Qualifications

• High School Graduate or GED required; Vocational/Technical School preferred.
• Associate’s degree preferred.
• 0-1 years experience; 2-4 years experience preferred.
• Ability to communicate in English, both orally and in writing, required.
• Ability to organize and perform multiple tasks in a timely manner, required.
• Basic proficiency in computer use, required.
• Knowledge of medical office terminology, preferred.
• Ability to commute to satellite offices as needed, required.
• Standard Office Equipment and Technology in a Windows-based environment.
• EHR, Practice Management System and Departmental/Ancillary Systems.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Communicates proactively with co-workers, physicians and patients regarding registration related information.
• Informs patients of delay in physician schedules.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures.
• Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.
• Appropriately refers applicable patients to financial counselors
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows
• Reconciles billing slips to daily schedule.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Confirms future appointments as needed. Review Eligibility and Phone report
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
• Working knowledge of management of workflow dashboard
• Demonstrates the ability to adequately follow downtime procedures
• Recognizes and performs duties which need to be performed although not directly assigned
• Other duties as assigned

Education

High School Graduate/GED

Associate’s Degree

Job description

VillageMD is seeking a Patient Service Representative to greet patients, schedule tests and appointments, handle payments, and manage registration with accuracy and courtesy.

You will verify insurance information, update patient records, and coordinate with coworkers and physicians to ensure smooth patient flow across satellite offices. Strong English communication and multitasking are essential for success.