Patient Service Specialist — Multisite Care Team

Advocate Health; Park Ridge (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across six fixed locations in the Lutheran General service area.

Responsibilities include coordinating patient services, processing billing information at the point of service, and maintaining accurate medical records.

Qualifications

• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or seeking information.
• Billing Services: Ensures entry at time of service of billing information and accurate follow-up on missing information.
• Medical Record Services: Maintains accurate and timely medical records per practice standards.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across six fixed locations in the Lutheran General service area.

Responsibilities include coordinating patient services, processing billing information at the point of service, and maintaining accurate medical records.