Neurosurgery Clinic Patient Service Specialist

Advocate Health; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Advocate Medical Group, part of Advocate Health, is seeking a Patient Service Representative to support providers and patients in a busy ambulatory care setting. You will handle scheduling, patient inquiries, and contribute to accurate billing and medical records at the Chicago location.

The role requires a high school diploma and 1–2 years of customer service experience, with bilingual Spanish/English preferred. Join a collaborative team focused on compassionate, patient-centered care.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Experience handling difficult callers/patients.
• Bilingual Spanish/English preferred.

Responsibilities

• Scheduling: Provide coverage for full-time staff; day shift, Monday–Friday.
• Patient services: Support providers, connect with patients, ensure a seamless, compassionate experience.
• Billing/records: Enter billing information at point of service and ensure accurate medical records.

Skills

Customer service

Bilingual Spanish

Education

High school diploma

Job description

Advocate Medical Group, part of Advocate Health, is seeking a Patient Service Representative to support providers and patients in a busy ambulatory care setting. You will handle scheduling, patient inquiries, and contribute to accurate billing and medical records at the Chicago location.

The role requires a high school diploma and 1–2 years of customer service experience, with bilingual Spanish/English preferred. Join a collaborative team focused on compassionate, patient-centered care.