Patient Services Specialist — Billing & Records

Advocate Health; Mount Prospect (IL); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Advocate Health in Illinois is seeking a Patient Service Representative to join the ambulatory care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience.

Work week is Monday-Friday with a shift between 6:45 AM and 5:30 PM, plus one Saturday per month. Locations rotate between Mount Prospect and Park Ridge, offering meaningful frontline care in a diverse health system.

Formación

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsabilidades

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Conocimientos

Customer service

Communication skills

Telephone etiquette

Educación

High school diploma or equivalent

Descripción del empleo

Advocate Health in Illinois is seeking a Patient Service Representative to join the ambulatory care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience.

Work week is Monday-Friday with a shift between 6:45 AM and 5:30 PM, plus one Saturday per month. Locations rotate between Mount Prospect and Park Ridge, offering meaningful frontline care in a diverse health system.