Patient Services & Billing Specialist

Advocate Health; Town of Hartland (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Advocate Medical Group in Wisconsin seeks a Patient Service Representative to support clinicians and coordinate patient care in a busy ambulatory setting.

You will handle scheduling, registration, billing entries, insurance information, and patient communications, helping ensure accurate records and smooth visits.

Two years of customer service and a High school diploma are preferred; the role requires a compassionate, detail-oriented team player.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Wisconsin seeks a Patient Service Representative to support clinicians and coordinate patient care in a busy ambulatory setting.

You will handle scheduling, registration, billing entries, insurance information, and patient communications, helping ensure accurate records and smooth visits.

Two years of customer service and a High school diploma are preferred; the role requires a compassionate, detail-oriented team player.