Patient Service Specialist – Mon-Fri, No Weekends

Hugh Chatham Health, Inc.; Milwaukee (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Educational Assistance Program

Defined contribution retirement plans

Job summary

Aurora Medical Group (AMG) is seeking a Patient Service Representative to join the ambulatory care team at St. Luke’s Medical Center, Milwaukee, WI. You will support providers, connect with patients, and help ensure a seamless, compassionate experience.

Schedule is Monday–Friday, 8:00am–4:30pm with occasional need to cover the closing shift 8:30am–5:00pm. Some travel to other AMG locations may be required; there are no weekends or holidays.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide high-quality patient services for appointments, test info, bills, referrals, and other inquiries.
• Enter billing information at time of service and follow up on missing data.
• Maintain accurate and timely medical records per standards.

Skills

Customer service

Difficult callers

Healthcare experience

Education

High school diploma or equivalent

Job description

Aurora Medical Group (AMG) is seeking a Patient Service Representative to join the ambulatory care team at St. Luke’s Medical Center, Milwaukee, WI. You will support providers, connect with patients, and help ensure a seamless, compassionate experience.

Schedule is Monday–Friday, 8:00am–4:30pm with occasional need to cover the closing shift 8:30am–5:00pm. Some travel to other AMG locations may be required; there are no weekends or holidays.