Oncology Patient Services & Scheduling Specialist

Hugh Chatham Health, Inc.; Milwaukee (WI); On-site; USD 28,000 - 44,000; Full time

Job summary

Aurora St. Luke’s Medical Offices in Milwaukee seeks a Patient Service Representative to greet, register, and schedule patients, collect demographic and insurance details, and manage copayments. The role coordinates routine scheduling and essential ancillary services, ensuring accurate authorizations where needed.

The position is Monday–Friday, 8:30am–5:00pm, with no weekends or holidays. Ideal candidates have strong customer service experience and familiarity with outpatient clinic workflows.

Qualifications

• High school diploma or equivalent.
• Experience handling difficult caller/customers/patients.
• Typically requires at least 1 year of experience in patient scheduling, registration and department / medical clinic reception.

Responsibilities

• Scheduled hours: Monday–Friday, 8:30am–5:00pm; primarily a scheduling role.
• Support providers and patients to ensure a seamless, compassionate experience.
• Handle patient services, billing entries, and medical records responsibilities.

Skills

Customer service

Communication

Scheduling experience

Education

High School Diploma or equivalent

Job description

Aurora St. Luke’s Medical Offices in Milwaukee seeks a Patient Service Representative to greet, register, and schedule patients, collect demographic and insurance details, and manage copayments. The role coordinates routine scheduling and essential ancillary services, ensuring accurate authorizations where needed.

The position is Monday–Friday, 8:30am–5:00pm, with no weekends or holidays. Ideal candidates have strong customer service experience and familiarity with outpatient clinic workflows.