Front Desk & Patient Services Specialist

shm; Union (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

FSA

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the care team for timely appointments. You will handle paperwork, verify insurance, and answer questions both by phone and in person.

The role emphasizes strong communication, accuracy in data entry, cash handling, and a friendly, patient-first attitude. Experience in high-volume service is preferred; bilingual candidates may be at an advantage depending on site.

Qualifications

• A High School Degree or GED.
• Strong customer service experience in fast-paced settings.
• Excellent verbal, written, and interpersonal communication skills.
• Detail oriented and a team player.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Accurately enters/updates patient information in system.
• Assisting patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls in a prompt and polite manner.
• Processing medical insurance information, verifying patient eligibility and addressing questions about insurance.
• Handling cash and co-payments accurately and responsibly.
• Providing outstanding customer service to every patient.
• Informing site manager of waiting room wait times and patient inquiries.

Skills

High school diploma

Customer service oriented

Verbal and written communication

Detail oriented

Team player

Computer proficiency

55 wpm typing

Flexible/adaptable

Bilingual

Education

High School Diploma or GED

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the care team for timely appointments. You will handle paperwork, verify insurance, and answer questions both by phone and in person.

The role emphasizes strong communication, accuracy in data entry, cash handling, and a friendly, patient-first attitude. Experience in high-volume service is preferred; bilingual candidates may be at an advantage depending on site.