Patient Service Front Desk Specialist

shm; Teterboro (NJ); On-site; USD 22,000 - 29,000; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate timely appointments across our clinics in New Jersey. You will respond to questions with kindness and manage paperwork for patient intake with accuracy.

Ideal candidates have high school education, strong communication, and ability to handle high-volume environments. Bilingual skills and healthcare passion are a plus, and you’ll join a compassionate team delivering accessible,

Qualifications

• High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer Proficiency and 55 wpm typing speed.
• Flexible/adaptable nature to work in an evolving environment.
• Passion for helping others in a healthcare environment.
• Ability to effectively interact with physicians, patients and other staff members.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Accurately enters/updates patient information in system.
• Assisting patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls, questions, etc. in a prompt and polite manner.
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).
• Handling cash and co-payments accurately and responsibly.
• Providing outstanding customer service to every patient.
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

High School Diploma

Welcoming attitude

Customer service experience

Communication skills

Detail oriented

Typing speed 55 wpm

Flexible/adaptable

Healthcare passion

Interpersonal skills

Bilingual

Education

High School Diploma or GED

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate timely appointments across our clinics in New Jersey. You will respond to questions with kindness and manage paperwork for patient intake with accuracy.

Ideal candidates have high school education, strong communication, and ability to handle high-volume environments. Bilingual skills and healthcare passion are a plus, and you’ll join a compassionate team delivering accessible,