Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Roanoke (TX); On-site; USD 24,796 - 34,440; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Roanoke, TX is seeking a Patient Service Specialist (PSS). Hours vary: Mon - Thurs 10a-7p, Full Time-32 hr position. Starting salary is $18 - $25 per hour based on experience. This entry-level role involves front-office duties, patient intake, and insurance verification across outpatient centers.

Candidate should be organized, adaptable and capable of working with others or independently. Travel to other locations may be required as needed.

Qualifications

• HS diploma or GED required.
• Include exceptional customer service and ability to work independently or in a team.
• Entry-level position with on-the-job training and growth opportunities.

Responsibilities

• Greet patients upon arrival and direct to appropriate staff.
• Answer phones and assist callers with scheduling and information.
• Perform patient intake and data entry tasks.
• Verify insurance and obtain pre-authorizations as needed.
• Schedule patient appointments and manage front-office operations.
• Support therapists and therapy assistants as needed.
• Handle daily cash balancing and weekly banking deposits.

Skills

Customer service

Organized

Adaptable

Independent work

Education

HS diploma or GED

Tools

Insurance verification system

Job description

Baylor Scott & White Institute for Rehabilitation

Roanoke, TX

Patient Service Specialist (PSS)

Hours vary: Mon - Thurs 10a-7p

Full Time- 32 hr position

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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