Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Fort Worth (TX); On-site; USD 24,796 - 34,440; Part time

Job summary

A healthcare rehabilitation provider in Fort Worth is seeking a part-time Patient Service Specialist to support front office operations. The ideal candidate greets patients, performs intake, and schedules appointments. Responsibilities include insurance verification and customer service, requiring strong organizational skills and a high school diploma. Compensation ranges from $18 to $25 per hour based on experience. Flexibility in hours is needed, with shifts running from Monday to Friday.

Qualifications

• High school diploma or GED required.
• Strong organizational and communication skills; ability to work independently and with a team.
• Preferred: customer service experience, knowledge of insurance verification, healthcare administration experience.

Responsibilities

• Greets patients and supports front office operations.
• Performs patient intake and data entry.
• Conducts insurance verification and collects copays.
• Schedules patient appointments.

Skills

Organizational skills

Communication skills

Customer service experience

Education

High school diploma or GED

Job description

Position Overview

Baylor Scott & White Institute for Rehabilitation – Fort Worth (Lake Worth), TX.

Position: Patient Service Specialist (PSS), Part Time.

Hours: Monday–Thursday 3 p.m.–7 p.m.; Friday 8 a.m.–1 p.m. Must be flexible with hours subject to change.

Compensation: $18–$25 per hour, based on experience and internal equity. Entry-level position.

Key Responsibilities

• Greets patients, answers phones, and supports front office operations.
• Performs patient intake and data entry, including referral processing.
• Conducts insurance verification and pre‑authorization, reviews benefits with patients, and collects copays.
• Schedules patient appointments and coordinates with therapists and therapy assistants.
• Maintains daily cash balancing and records weekly banking deposits.
• Prepares billing reports and closing reports, plus other tasks as needed.
• Travels to other locations as needed.

Qualifications

• High school diploma or GED required.
• Strong organizational and communication skills; ability to work independently and with a team.
• Preferred: customer service experience, knowledge of insurance verification, healthcare/medical/dental office administration experience.