Patient Service Specialist I — Front Desk & Scheduling

HealthLinc; East Chicago (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

HealthLinc in East Chicago, IN 46312 is seeking a Patient Service Representative to check patients in and out of their appointments, verify insurance, accept payments, and schedule for new appointments.

The position requires a High School diploma, 1–3 years of healthcare administrative experience, and strong customer service and communication skills. You will work with providers and use PHreesia and EHR systems as part of a patient-centered team.

Qualifications

• High School diploma or equivalent required.
• 1–3 years healthcare administrative experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.
• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.
• Closes medical/dental encounters daily.

Skills

Customer service

Communication skills

Teamwork

Basic math

Organizational skills

Time management

Adaptability

Education

High School diploma

Tools

PHreesia

EHR

Microsoft 365

Job description

HealthLinc in East Chicago, IN 46312 is seeking a Patient Service Representative to check patients in and out of their appointments, verify insurance, accept payments, and schedule for new appointments.

The position requires a High School diploma, 1–3 years of healthcare administrative experience, and strong customer service and communication skills. You will work with providers and use PHreesia and EHR systems as part of a patient-centered team.