Patient Services Specialist: Check-In, Scheduling & Billing

Healthlinc; South Bend (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

HealthLinc in the United States is seeking a Patient Service Representative to greet patients and handle check-in/check-out procedures. The role verifies insurance, accepts payments, and schedules new appointments, ensuring smooth patient flow and accurate data entry.

The position collaborates with fellow Patient Service Representatives and reports to the Assistant Site Operations Director, contributing to PCMH alignment and quality improvement initiatives within HealthLinc’s clinics.

Qualifications

• High School diploma or equivalent.
• 1–3 years of healthcare administrative experience preferred.

Responsibilities

• Greets public, staff, and others in a professional manner.
• Checks patients in and out for appointments.
• Verifies and updates insurance information at every visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills.
• Registers new patients per policies and procedures.
• Runs automatic eligibility verifications.
• Maintains knowledge of HealthLinc resources.

Skills

Customer service

Verbal communication

Teamwork

Microsoft 365

PHreesia

EHR

Multiline phone

Basic math

Time management

Education

High School diploma

Healthcare admin experience (1-3 years)

Tools

PHreesia

EHR

Microsoft 365

Job description

HealthLinc in the United States is seeking a Patient Service Representative to greet patients and handle check-in/check-out procedures. The role verifies insurance, accepts payments, and schedules new appointments, ensuring smooth patient flow and accurate data entry.

The position collaborates with fellow Patient Service Representatives and reports to the Assistant Site Operations Director, contributing to PCMH alignment and quality improvement initiatives within HealthLinc’s clinics.