Patient Access & Scheduling Specialist

Healthlinc; East Chicago (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative to greet patients, check them in and out, verify insurance, collect payments, and schedule appointments. This role works closely with other Patient Service Representatives and reports to the Assistant Site Operations Director.

The ideal candidate has 1–3 years of healthcare administrative experience, excellent customer service, and strong written and verbal communication.

Qualifications

• High school diploma or equivalent.
• 1–3 years of healthcare administrative experience preferred.
• Strong customer service and communication skills.
• Ability to work in a team and handle payments.

Responsibilities

• Check in/out patients and schedule appointments.
• Verify and update insurance at every visit.
• Receive payments, issue receipts, and record journal entries.
• Coordinate with providers on prescription refills.
• Register new patients and perform eligibility verifications.
• Follow up on voicemails and set appointments.
• Contribute to PCMH quality improvement initiatives.

Skills

Customer service

Verbal communication

Written communication

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Job description

HealthLinc is seeking a Patient Service Representative to greet patients, check them in and out, verify insurance, collect payments, and schedule appointments. This role works closely with other Patient Service Representatives and reports to the Assistant Site Operations Director.

The ideal candidate has 1–3 years of healthcare administrative experience, excellent customer service, and strong written and verbal communication.