Patient Service Specialist — Front Desk & Scheduling Pro

Rush University Medical Center; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

PTO

Medical, Dental, Vision Insurance

401(K) Matching

Employee Discount

Growth Opportunities on our CareerLadd

Growth Opportunities on our CareerLadd

Job summary

Dignity Health - Outpatient Center in Las Vegas seeks a Patient Service Specialist to greet patients, manage the front desk, and support a seamless patient experience. This full-time role requires strong customer service and proficiency with scheduling software.

Responsibilities include answering phones, verifying insurance, scheduling appointments, collecting co-pays, and collaborating with clinic staff to ensure accurate billing and smooth operations.

Qualifications

• HS diploma or GED is required.
• Customer service experience required.
• Knowledge of insurance verification preferred.
• Healthcare, Medical, Dental office administration preferred.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phone
• Utilize medical office software to schedule new and follow-up appointments for patients
• Insurance verifications, referrals and pre-authorizations
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
• Other duties as assigned

Skills

Customer service

Education

High School Diploma or GED

Tools

Appointment scheduling software

Job description

Dignity Health - Outpatient Center in Las Vegas seeks a Patient Service Specialist to greet patients, manage the front desk, and support a seamless patient experience. This full-time role requires strong customer service and proficiency with scheduling software.

Responsibilities include answering phones, verifying insurance, scheduling appointments, collecting co-pays, and collaborating with clinic staff to ensure accurate billing and smooth operations.