Patient Service Specialist — Front Desk, Scheduling & Billing

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package including PTO/SD

Job summary

University Physicians' Association is seeking a full-time Patient Service Representative at University Internal Medicine located within UT Medical Center in Knoxville. The PSR will greet patients, collect forms for the EHR and billing office, verify insurance, and collect co-pays while ensuring smooth front-desk flow.

The position is Monday–Friday, 8:00 am to 4:30 pm, with a comprehensive benefits package including PTO, medical, dental, vision, disability coverage, life insurance, 401(k) with

Qualifications

• Strong communication skills are required.
• Proficiency with computers and typing is essential.
• Attention to detail is critical for accurate records.
• Good time management is needed to maintain schedules.
• Strong organizational skills are expected for front-desk duties.

Responsibilities

• Greet patients in friendly and timely manner.
• Ensure that patients complete necessary forms required for the electronic health record and billing office.
• Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays.
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office.
• Answer patient inquiries regarding patient registration information or billing questions.
• Refers patient inquiries regarding medical care or treatment to nurse or physician.
• Schedules patients with appropriate physician.
• Document scanning into electronic health record.
• Other duties as assigned.

Skills

Strong communication

Computer skills

Typing skills

Attention to detail

Time management

Organization

Job description

University Physicians' Association is seeking a full-time Patient Service Representative at University Internal Medicine located within UT Medical Center in Knoxville. The PSR will greet patients, collect forms for the EHR and billing office, verify insurance, and collect co-pays while ensuring smooth front-desk flow.

The position is Monday–Friday, 8:00 am to 4:30 pm, with a comprehensive benefits package including PTO, medical, dental, vision, disability coverage, life insurance, 401(k) with