Patient Service Rep - UT Primary Care Northshore

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401k

Paid time off

Job summary

University Physicians' Association, Inc. (UPA) is seeking a full-time Patient Service Representative for a family practice in West Knoxville. You will greet patients, assist with registrations, and verify insurance while supporting smooth front-desk operations.

Responsibilities include processing forms for EHR and billing, collecting co-pays, and directing inquiries to the appropriate team member. We offer a full benefits package and a collaborative environment in West Knoxville.

Qualifications

• At least 6–12 months of medical office experience.
• Experience navigating an electronic health record system is preferred.

Responsibilities

• Greet patients in a friendly and timely manner.
• Ensure patients complete required forms for EHR and billing.
• Maintain patient demographics and verify insurance eligibility; collect co-pays.
• Support patient flow at front desk for timely arrivals.
• Answer questions about registration or billing.
• Refer medical inquiries to the medical assistant or physician.
• Schedule patients with appropriate physician.
• Document scanning into the EHR.
• Perform other duties as assigned.

Skills

Friendly patient greeting

Registration & forms processing

Billing & insurance verification

Front office coordination

Tools

EHR navigation

Billing software

Job description

Description

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) for a family physicians office in West Knoxville.

Job Duties Include

• Greet patients in friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to medical assistant or physician
• Schedules patients with appropriate physician
• Document scanning into electronic health record
• Other duties as assigned

Full benefit package available, including Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, PTO, and more!

Requirements

Must have at least 6-months to 1-year of previous medical office experience.