Patient Service Specialist | Front Desk & Scheduling

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition assistance

Retirement plans (32+ hrs)

Job summary

Mercy Clinic Fremont in Springfield, MO seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors. You will manage the front desk, scheduling, and patient flow to ensure a positive experience.

The role emphasizes strong communication, confidentiality, and teamwork, with training provided after hire. This is a full-time, on-site position at Mercy Clinic Fremont and supports Mercy’s mission in healthcare delivery.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills are essential.
• Proficiency with basic computer tasks and data entry.
• Ability to maintain confidentiality and professionalism.
• Experience in medical front desk is a plus.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient scheduling.
• Support patient experience by ensuring a positive, seamless workflow.
• Collaborate with Mercy Clinic Fremont team.

Skills

Verbal & written communication

Data entry

Customer service

Attention to detail

Privacy & confidentiality

Work under pressure

Front Desk training

Education

High school diploma or equivalent

Job description

Mercy Clinic Fremont in Springfield, MO seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors. You will manage the front desk, scheduling, and patient flow to ensure a positive experience.

The role emphasizes strong communication, confidentiality, and teamwork, with training provided after hire. This is a full-time, on-site position at Mercy Clinic Fremont and supports Mercy’s mission in healthcare delivery.