Patient Experience Lead — Front Office & Scheduling

FLAGSTAFF SURGICAL ASSOCIATES, P. A.; Flagstaff (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employer-paid medical & dental

Job summary

Flagstaff Surgical Associates, P. A. is seeking a Front Office Coordinator to greet patients, collect new patient paperwork, verify demographics, collect copays, and help maintain a welcoming, professional front desk.

Proficiency with electronic health records and patient scheduling systems is required to support daily clinic operations and accurate charting. On-site in Flagstaff, AZ, the role focuses on appointment scheduling, insurance verification, chart preparation, and handling faxes and

Qualifications

• Familiarity with medical terminology and insurance processes.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow directions.
• Comfortable working with electronic health records and patient scheduling systems.

Responsibilities

• Greet and assist patients with a welcoming, professional attitude.
• Collect all new patient paperwork via tablet.
• Verify and update patient demographics.
• Collect copays and outstanding balances.
• Ensure all required forms are signed before patients proceed to the back office.

Skills

Medical terminology

Insurance processes

Verbal communication

Written communication

Electronic health records

Customer service

Job description

Flagstaff Surgical Associates, P. A. is seeking a Front Office Coordinator to greet patients, collect new patient paperwork, verify demographics, collect copays, and help maintain a welcoming, professional front desk.

Proficiency with electronic health records and patient scheduling systems is required to support daily clinic operations and accurate charting. On-site in Flagstaff, AZ, the role focuses on appointment scheduling, insurance verification, chart preparation, and handling faxes and