Patient Service Specialist - Front Desk (Medical Imaging)

RadNet; Huntington Park (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

RadNet in Huntington Park, CA is seeking a Patient Service Representative to greet and register patients, verify insurance, and collect co-pays while coordinating with back-office staff to ensure timely care. You will maintain patient confidentiality and provide clear directions for prep and safety procedures.

The role requires strong communication, multitasking and exceptional customer service in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professionalism

Education

High School Diploma

Job description

RadNet in Huntington Park, CA is seeking a Patient Service Representative to greet and register patients, verify insurance, and collect co-pays while coordinating with back-office staff to ensure timely care. You will maintain patient confidentiality and provide clear directions for prep and safety procedures.

The role requires strong communication, multitasking and exceptional customer service in a fast-paced healthcare setting.