Patient Service Specialist – Front Desk (Medical)

Northwestern Medicine; Huntley (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine in Huntley, IL, seeks a Patient Service Representative to greet patients, check in/out, schedule and register visits, and collect payments. The role emphasizes exemplary customer service, accuracy in demographics/insurance data, and adherence to clinic policies. Training starts in Medical Oncology before rotating to Multi-Specialty clinic.

Typical hours are Mon-Fri, 7:30am-5:15pm. Minimum qualifications include a high school diploma or GED and 0–2 years in customer service;

Qualifications

• High school diploma or GED equivalent.
• 0–2 years experience in a customer service position.
• Bachelor’s degree is preferred.
• Healthcare experience is preferred.
• Working knowledge of medical terminology is preferred.
• Bilingual abilities are preferred.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform end of day cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics, float to other ICCs/departments.
• May perform other duties as assigned.

Skills

Customer service experience

Bilingual

Working knowledge of medical terminolo

Education

High school diploma or GED equivalent

Bachelor’s degree

Job description

Northwestern Medicine in Huntley, IL, seeks a Patient Service Representative to greet patients, check in/out, schedule and register visits, and collect payments. The role emphasizes exemplary customer service, accuracy in demographics/insurance data, and adherence to clinic policies. Training starts in Medical Oncology before rotating to Multi-Specialty clinic.

Typical hours are Mon-Fri, 7:30am-5:15pm. Minimum qualifications include a high school diploma or GED and 0–2 years in customer service;