Gastro Care Patient Service Specialist

Duly Health and Care; Hinsdale (IL); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Tuition reimbursement

401(k) with immediate match

Volunteer time off

Job summary

Duly Health and Care is seeking a Patient Service Representative to serve as the first point of contact for patients at the front desk. You will greet and check in patients, answer phones, schedule appointments, collect copays, and manage referrals while maintaining a welcoming, efficient environment.

The role requires strong customer service, excellent communication, and experience with EPIC EMR. You will support providers with scheduling, maintain accurate records, and contribute to a positive

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience strongly preferred.
• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems; knowledge of medical office procedures and insurance verification.

Responsibilities

• Greets patients during check-in, check-out, and appointment scheduling. Conducts lobby checks to maintain cleanliness and comfort.
• Coordinates provider schedules to optimize appointment availability and reduce waits.
• Updates patient demographics and insurance details in EPIC and other systems.
• Collects copayments and service fees, issues receipts, and reconciles daily transactions.
• Answers a multi-line phone system, responds to emails, and schedules follow-ups.

Skills

Customer service

Communication

EPIC EMR

Education

High School diploma

Tools

EPIC EMR

Job description

Duly Health and Care is seeking a Patient Service Representative to serve as the first point of contact for patients at the front desk. You will greet and check in patients, answer phones, schedule appointments, collect copays, and manage referrals while maintaining a welcoming, efficient environment.

The role requires strong customer service, excellent communication, and experience with EPIC EMR. You will support providers with scheduling, maintain accurate records, and contribute to a positive