Patient Service Specialist (Float) – Front Office

Rush University Medical Center; Frisco (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

401(k) match

Disability insurance

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Frisco, TX (Day Neuro Hub) is seeking a Patient Service Specialist (PSS) - Float. This full-time role involves front-desk duties, scheduling, insurance verification, and rapid check-in/out in a fast-paced clinic.

The ideal candidate has high-school completion and customer service experience; familiarity with medical offices, benefits, and billing processes is a plus. Starting pay ranges from $19 to $25 per hour with benefits.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.

Responsibilities

• Coordinate patient appointments with center manager to minimize cancellations and support treatment adherence.
• Register patient information and ensure forms are complete and in the electronic medical record.
• Verify patient insurance and obtain required authorizations; explain benefits and responsibilities.
• Collect patient responsibility at each visit.
• Scan and maintain medical documents.
• Post charges and report to ensure clean claim processing.
• Respond to information requests from patients and departments.
• Maintain office, order supplies, and manage mail.
• Adjust schedule to center needs and travel for coverage when necessary.

Skills

Customer service

Detail oriented

Fast-paced environment

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation in Frisco, TX (Day Neuro Hub) is seeking a Patient Service Specialist (PSS) - Float. This full-time role involves front-desk duties, scheduling, insurance verification, and rapid check-in/out in a fast-paced clinic.

The ideal candidate has high-school completion and customer service experience; familiarity with medical offices, benefits, and billing processes is a plus. Starting pay ranges from $19 to $25 per hour with benefits.