Patient Service Specialist - Front Office (Float)

Select Medical; Frisco (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

Paid Time Off (PTO) and Extended Ill.

401(k) retirement plan with company 
%

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Frisco, TX is seeking a Patient Service Specialist (PSS) - Float. This full-time role requires handling check-ins/outs, insurance verifications, scheduling, and EMR data entry.

You’ll support patient flow, verify benefits, and collect payments in a fast-paced environment. Ideal candidates have HS diploma or GED and prior customer service or healthcare office experience, with flexibility to travel to center locations as needed.

Qualifications

• HS diploma or GED required.
• Experience in customer service preferred.
• Knowledge of insurance verification beneficial.
• Healthcare/medical office administration experience advantageous.

Responsibilities

• Check in and check out patients, verify insurance, schedule appointments, and manage reports.
• Register patient information and ensure forms are complete in the EMR.
• Verify patient insurance and obtain authorizations; explain benefits and responsibilities.
• Collect patient payments and explain financial policies at visits.
• Scan, file, and maintain medical records; post charges and assist with reporting.
• Coordinate scheduling with Center manager to minimize cancellations and support treatment adherence.
• Be flexible with location and schedule as needed to cover center needs.

Skills

Customer service

Insurance verification

Healthcare/medical office

Data entry

Education

HS diploma or GED

Tools

EMR/EHR system

Job description

Baylor Scott & White Institute for Rehabilitation in Frisco, TX is seeking a Patient Service Specialist (PSS) - Float. This full-time role requires handling check-ins/outs, insurance verifications, scheduling, and EMR data entry.

You’ll support patient flow, verify benefits, and collect payments in a fast-paced environment. Ideal candidates have HS diploma or GED and prior customer service or healthcare office experience, with flexibility to travel to center locations as needed.