Patient Service Specialist - Float

Rush Physical Therapy; Chicago (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Generous PTO

Comprehensive medical/RX, vision, dental plan

401(k) matching

Life/disability protection

Job summary

A leading outpatient physical therapy center in Chicago seeks a Patient Service Specialist to manage patient and business operations. Responsibilities include greeting patients, scheduling appointments, and communicating with insurance and legal parties. Candidates should have a High School Diploma and at least 1 year of front desk experience. The role offers a compensation range of $18.00 to $20.00 per hour based on experience, alongside generous benefits including PTO and health plans.

Qualifications

• 1+ years of experience in a front desk role.
• Experience with insurance verification is preferred.

Responsibilities

• Greet and register patients for their appointments.
• Manage patient scheduling both in person and by phone.
• Communicate with insurance companies and attorneys.
• Collect co-pays and handle insurance authorizations.

Skills

Front Desk Experience

Insurance Verification

Customer Communication

Education

High School Diploma or GED

Job description

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience—starting at the front desk. As a patient service specialist, you’ll manage both the patient side and business side of our center.

Why Join Us

• Start Strong: Mentorship and orientation to ensure a successful transition
• Recharge & Refresh: Generous PTO
• Health Matters: Comprehensive medical/RX, vision, dental plan
• Invest in Your Future: 401(k) matching, life/disability protection

Responsibilities

• Greet and register patients, provide visit information and next appointment details as they check out
• Schedule patient appointments in person and via phone
• Communicate regularly with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED required
• 1 Year of Front Desk Experience

Preferred Qualifications

• Insurance Verification Experience
• 1 Year of Medical Office Experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a shift
• Appropriate manual dexterity to enable typing throughout a shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Compensation

$18.00-20.00/hour (based on experience)