Patient Service Specialist

Select Medical; Phoenix (AZ); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Generous PTO

Comprehensive medical/RX plan

401(k) retirement plan

Job summary

A healthcare organization in Phoenix, Arizona, is seeking a Patient Service Specialist to manage patient interactions at the front desk. Responsibilities include greeting patients, scheduling appointments, and verifying insurance coverage. Ideal candidates should have a high school diploma and at least one year of medical office experience, alongside strong customer service skills. This full-time position offers competitive compensation ranging from $20.00 to $22.00 per hour based on experience and includes comprehensive benefits.

Qualifications

• 1 Year of Medical Office Experience required.
• Ability to manage patient interactions effectively.
• Experience in a team environment is preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Customer service

Communication

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Patient Service Specialist

Phoenix, Arizona

Position requires great customer service at the front desk as well as ability to verify insurances, handle prospective and current patient phone calls, collect copays, and communicate in a team environment.

Location: 4830 NORTH 42ND STREET PHOENIX, AZ 85018

Position Type: Full Time

Schedule: Monday-Friday

Compensation: $20.00 - $22.00/hour - based on experience

Why Join Us

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED required
• 1 Year of Medical Office Experience

Preferred Qualifications

• Previous Therapy Experience
• Bilingual (English/Spanish Speaking)

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions